General Terms of Sale
North Group SRL
Rue Léopold 32,
The company’s legal representative is Mr Quentin GEUBEL
+32 489 87 68 53
The NorthGroup.be website is a service offered by North Group SRL, which has its registered office at 5500 Dinant, Rue Léopold 32 and is registered with the BCE as number 0695.776.941.
North Group SRL offers the ability to buy products online via its website, www.northgroup.be.
1.1. These General Sales Conditions apply to any sale of Products via the www.northgroup.be website between North Group SRL (hereafter, the Seller) and a Buyer. These are intended to govern the relationship between the Seller and the Buyer.
The General Sales Conditions are available at any time, even during the pre-contractual phase, via the following link: https://www.northgroup.be/conditions-generales-de-vente/
In exceptional circumstances, there may be a departure from these General Sales Conditions via written agreement. These departures may involve the amendment, addition or deletion of clauses to which they relate and shall not affect the application of the other provisions in the General Sales Conditions. The Seller reserves the right to amend these General Sales Conditions at any time, subject to reasonable advance notice. This shall not apply retroactively.
- Conclusion of the Sales contract between the User and the Seller
2.1. All Sales proceed in the following manner:
- a) The Products are presented on the Platform with a description that tells the User their key features and price. Photographs, legends and other elements illustrating the Products are not contractually binding. If these photos or legends contain inaccuracies, the Seller may not be held liable. However, the Seller undertakes to rectify inaccuracies as soon as possible after they have been informed of them.
- b) The User selects the Product(s) they wish to purchase.
- d) The User selects the delivery method and pays the retail price of the Product.
- e) The User receives a confirmation email for their order.
- f) North Group SRL informs the Seller that one or more of the Products they have made available online has been ordered.
- g) The Seller undertakes to confirm the User’s order(s) within 24 hours of receiving the order confirmation.
In the absence of an order confirmation from the Seller, the contract concluded between the User and the Seller is automatically cancelled and both parties are released from their obligations.
2.2. The Seller’s Product offers are valid as long as the Products are displayed on the Platform and while stocks last. In the event that a Product is exceptionally unavailable after the User has placed an order, the Seller shall inform the User and the order shall automatically be cancelled.
- Prices and Payment
3.1. The retail price of the Product is set by the Seller. It is listed in Euros, including tax, on the product details page. It does not include (i) preparation costs, (ii) shipping costs payable by the User and (iii) the deduction of any voucher or gift card belonging to the User.
The Seller reserves the right to amend their prices at any time. However, Products shall be invoiced on the basis of the retail Price in effect when the User confirms the order.
3.2. Payment on the Platform can be made using a credit card, such as Visa, Mastercard, American Express or Bancontact. The User must indicate the name that appears on their credit card or Bancontact card, the card number, its expiration date and the CVV number (only for credit cards). Some issuing banks may require an additional signature, such as a digipass. The validity of the payment is confirmed or rejected after verifying with the issuing banking institution.
3.3. By way of derogation from Article 1583 of the Civil Code, the Seller retains ownership of the Products sold until the date on which the price is paid in full, including the principal amount and/or interest and/or lump sum indemnity.
The User hereby transfers any sums owed to them by third parties to the Seller. The User releases the Seller from any formal notification and shall bear the costs relating thereto. Furthermore, the User authorises the Seller to take back the item at any time, as long as it has not been fully paid for, regardless of where it is.
- Shipping methods and costs
Products are delivered to the address indicated by the User and sent in accordance with the terms they selected when placing their order. Therefore, the User bears sole responsibility to ensure that the information they provide is correct, and remains correct, and that it will allow them to receive the Products they order on the Platform.
The Products are delivered at the expense and risk of the Seller. Once the User takes physical possession of the Products that were ordered, or a person delegated to do so on their behalf, even tacitly, does so, the risks associated with losing or damaging the Products are transferred to them.
- Right of withdrawal
5.1. The User has the right to notify the Seller that they are withdrawing from the purchase, without paying penalties and without stating their reasons, within 14 days from the day after the delivery. This right of withdrawal is recognised by the Seller to give the User a chance to assess the goods that were purchased in the same conditions as a shop display. This right of withdrawal does not apply to legal persons or products that have been purchased by the User for professional use.
5.2. However, this withdrawal may only take effect if the User has notified the Seller of their desire within 14 days from the day after the delivery by post or email and as long as they have returned the goods in pristine condition within 14 days from the date of said notification.
In order to exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unambiguous statement (for example, a letter sent by post, a fax or an email).
You may download the withdrawal form here: https://economie.fgov.be/sites/default/files/Files/Forms/Formulaire-de-retractation.pdf
And send it to us by email:
North Group SRL
Rue Léopold, 32
In order to comply with the withdrawal period, simply send your message concerning exercisingthe exercise of your right of withdrawal before the withdrawal period runs out.
The right of withdrawal cannot be exercised for the following contracts:
– contracts for the supply of goods packaged according to the consumer’s specifications or which have clearly been personalised;
– contracts for the supply of goods that are likely to degrade or expire quickly;
– contracts for the supply of goods that have been unsealed by the consumer after delivery and which cannot be returned for hygiene or sanitary reasons;
– contracts for the supply of audio or video recordings or software that have been unsealed by the consumer after delivery.
5.3. If they exercise their right of withdrawal, the User shall return the goods to the Seller by any possible means, at their own risk and their own expense. Under these circumstances, ‘postage paid by recipient’ or ‘cash on delivery’ post shall be refused.
The Seller may defer the refund until the goods have been recovered, or until the User has provided proof that the goods have been shipped, with the date provided first prevailing.
5.4. When the right of withdrawal has been exercised in accordance with the aforementioned conditions, the Seller shall refund the User any amount they paid to purchase the item(s), within 14 days. The refund shall be paid to the bank account that the User indicates in their request to withdraw.
5.5. The User may not exercise their right of withdrawal if the products have clearly been used, are damaged or parts are missing. We encourage you to return the products to the address mentioned above, with the appropriate protection, in their original packaging if possible, in perfect condition so they can be resold (not damaged or dirty), and complete with all accessories, user manuals and brochures. If possible, the original invoice should be included (a copy of which should be retained by the User) along with the confirmation of the return. You are only liable for depreciation to the goods that results from handling other than that necessary to establish the nature, features and correct operation of the items in question. Please note that these terms and conditions do not constitute a prerequisite for implementing your right of withdrawal.
For example, packages that do not contain anything that can be used to identify the sender (return code, order number, surname, first name, address) cannot be returned either. Items that are sent, but not accepted when returned, shall be kept by the Seller for the User. The User must take them back and pay for them.
The consumer is only authorised to handle the goods to confirm they are working correctly and that they are the products they ordered.
5.6. In the event of unusual or excessive returns, the User may be denied access to the Platform.
- Warranty for private use
6.1. Any Products purchased by a User for private use come with a two-year warranty. The warranty offered by the Seller corresponds to the legal warranty and does not affect the User’s legal rights. If the Product is not for personal use, the limited warranty conditions from the manufacturer/supplier shall apply.
The Seller guarantees that the Products comply with the User’s order and fulfil the standard expectations that the User may have in light of the Product specifications.
6.2. In the event of a defect in the Product, the User may request that the Product be repaired or replaced free of charge, within a reasonable period of time and depending on the availability of similar items.
In the event that repairs or replacements are disproportionate or impossible, or cannot be completed within a reasonable period of time, the User has the right to request a discount or refund.
If the defect is identified more than two months after the delivery, the User must prove that the issue existed at the time of delivery.
6.3. The warranty does not apply to standard wear and tear for certain items, as well as defects and damages caused by the User.
The Seller may only be found liable towards the User for issues that can be directly attributed to the Seller and which would be detrimental to the User in a manner directly related to these issues. They may not be deemed liable for indirect damages. The Seller may not be found liable for the improper use of the Product by the User or any fault on their part. Lastly, they may not be found liable for any issues that can be attributed to a third party.
In the event of the Seller being found liable, this liability is strictly limited to paying damages and interest, which may not exceed the value of the Products ordered by the User.
- Applicable law and jurisdiction
These General Sales Conditions are governed by the principles and provisions of Belgian law. Any dispute concerning their application or interpretation shall fall under the exclusive jurisdiction of the Courts in the judicial district where the Seller’s registered offices are located.
- Online dispute resolution platform
In accordance with Regulation no. 524/2013, the European Commission has established a European online dispute resolution platform to facilitate the independent resolution of disputes between consumers and professionals outside of the court system.
This platform can be accessed via the following link: http://ec.europa.eu/consumers/odr/